Call Monitoring & Reporting Software
Using the MyCalls range you can manage your communications and staff effortlessly from your computer. The MyCalls range includes: call monitoring, call centre management, call recording and call activity analysis. MyCalls manages your communications in real-time, allowing you to more efficiently monitor the quality of your communications.
MyCalls is ideal for you if you’re looking to:
- Improve customer service
- Improve staff efficiency
- Help manage/measure sales and marketing activity
- Aid staff training
- Display statistics of calls to enhance staff morale
- Gain real-time information to react more efficiently to changes within your business.
MyCalls is a flexible software package that can be adapted to any business setup – contact us to see how MyCalls could be integrated in your communications infrastructure or for a demo.
For any further information or to receive a no obligation quote, contact us here.
Call Recording
There are two methods of call recording, each being solution and budget specific.
The first runs purely through the telephone system, which is stored locally and is encrypted and fully admissible in court. Though this option is only available for an NEC telephone system setup, with the MyCalls call monitoring software – as the solution seamlessly integrates with the software platform.
A more flexible alternative is a network based solution where you can access recordings via our web portal. This is diverse and can be used with any telephone system, and is available with a small set-up cost and is charged at a low monthly subscription.
For further information or to receive a no obligation quote, contact us here.
Home & Flexible Working
Businesses need to be able to evolve with the people and environments around them, which can often require a more flexible method of working. Whether it’s complete working, communicating whilst commuting or different working hours that suit you and your staff’s personal commitments.
Our home and flexible worker solutions allow you and your staff to be connected to your office – from whatever location is suitable for you. This could be as simple as replicating your office telephone to your home, with all the benefits you would expect in-house i.e call monitoring and call recording. Whilst having the privacy of colleagues and callers not being aware of your location.
This would be ideal for businesses that require commuting i.e. sales representatives, engineers. As this allows their mobile phone to become an extension on the telephone system, allowing them to hold and transfer calls to other members of staff; as if they had never left the office.
For further information or to receive a no obligation quote, contact us here.
NEC SL2100
The SL2100 is cost effective solution to suit smaller businesses working to a tight budget. We believe The SL2100 is the best system available on the market at this price point.
Our team at MMS Comms can recommend, install, maintain and train your staff to ensure that you receive the best return on investment possible – whilst getting the most out of your new equipment.
How can The SL2100 benefit your business?
- Keeping costs down – offering a functional, reliable communications platform to any small business.
- Home and flexible working – a convenient, flexible telephone solution allowing small businesses to run whilst on the road or at home through the use of IP extensions or software phones.
- Improving your customer experience – this system can be tailored to enhance your customer experience with the use of call queuing, on hold marketing/music and more efficient call handling.
- Competitively priced hardware – with sturdy, functional handsets and a reliable system designed to support your businesses needs long term.
- Conference Bridge – Built in Conference Bridge facilities allow multiple participants in a single call from both external and internal destinations – whether abroad or on a mobile phone.
The SL2100 is an ideal replacement for smaller businesses or for an upgrade from a more basic operation.
For further information or to receive a no obligation quote, contact us here.
NEC SV9100
The SV9100 is one of NEC’s newer systems, which includes: face lifted handsets, stylish hardware and new, innovative ways of making your communications more efficient.
The SV9100 is a unique modular communication solution that is scalable to businesses of all sizes.
From a start-up business with a handful of phones to an established company with hundreds of extensions, The SV9100 boasts powerful technology to cater for every aspect of your business telephony.
Our team at MMS Comms can recommend, install, maintain and train your staff to ensure that you receive the best return on investment possible – whilst getting the most out of your new equipment.
How can The SV9100 benefit your business?
- Luxury, business quality handsets that are stylish, sturdy and functional. With the unique ability to upgrade as they are modular and can be customized as required.
- The system can grow with your business, The SV9100 is a scalable product which can be expanded without the need for a substantial further investment.
- MyCalls call monitoring and reporting software allows you to monitor your communication activity, so you can improve your call handling ability and enhance your customer experience. Click here for more information.
- Home workers can be integrated into your system with a fully transparent extension located wherever is suitable for them, this will function the same way as an office based line. This is a powerful, cost effective home worker solution. Click here for more information.
- Computer Telephony Integration allows your workers to dial from their PC or laptop and if your customer contact management software is compatible with the SV9100 system, client’s details will be presented on your PC or laptop automatically - before you answer the call.
- Mobile Extensions give your staff the ability to have their desk phone duplicated to their mobile phone, allowing them to place a call on hold and transfer back to the office – as if they hadn’t left.
- The SV9100 PC based operator console allows reception to be managed via their PC and mouse whilst using a compatible headset. Calls can also be prioritized and “drag and dropped” to their suitable destination by the operator, via a graphical user interface – taking pressure of your reception.
- Built in Conference Bridge facilities allows multiple participants in a single call from both external and internal destinations – whether abroad or on a mobile phone.
The SV9100 has the ability to cater for most communication requirements, please contact us about your needs and we can advise you on how The SV9100 will be able to help.
For further information or to receive a no obligation quote, contact us here.
On Hold (Marketing / Music)
Whilst your callers are on hold, or queuing – you have a captive audience. To replace silence or a monotone tune, digital marketing can be used to entertain your callers. This could range from reassuring your audience that you care about their call, to plugging other products and services your business can offer – in a subtle, yet effective way.
We have received countless positive feedback from our clients after implementing this strategy, as it requires minimal upfront cost – even receiving return on investment after just one enquiry. MMS Comms can manage this process for you, from advising you on content to maximise your investment, to physically installing the finished product. We are partnered with a professional studio to produce the music and/or voiceovers for you, however this requires no effort on your part as we will handle the whole process for you.
For further information or to receive a no obligation quote, contact us here.
Supported Systems
Though we do not sell these products, we are happy to support the following systems for you:
- NEC Aspire
- NEC DXE
- NEC SL1100
- NEC SV8100
- NEC XN120
For further information or to receive a no obligation quote, contact us here.